Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support:
- Account Information: Name, email address, billing address, phone number
- Payment Information: Credit card details and billing information (processed securely through third-party processors)
- Website Data: Files, databases, and content you upload to our hosting services
- Usage Data: Server logs, bandwidth usage, and performance metrics
- Communication Data: Support tickets, emails, and chat conversations
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our hosting services
- Process payments and manage your account
- Provide customer support and respond to your inquiries
- Monitor and analyze usage patterns to improve our services
- Send important service updates and security notifications
- Comply with legal obligations and enforce our Terms of Service
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who help us operate our business (payment processors, data centers)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Encrypted storage for sensitive data
- Regular security audits and vulnerability assessments
- Access controls and staff training on data protection
- Secure data centers with physical security measures
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:
- Account information: Until account deletion plus 30 days
- Billing records: 7 years for tax and accounting purposes
- Support communications: 2 years for service improvement
- Website backups: According to your chosen backup retention policy
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Opt-out: Unsubscribe from marketing communications
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, though some functionality may be affected.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Third-Party Services
Our website may contain links to third-party services. This privacy policy does not apply to those services, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Support Portal: Through your customer dashboard
- Mail: LumisCloud Privacy Officer, [Company Address]
This is a placeholder Privacy Policy document. Please consult with legal counsel to create a comprehensive privacy policy appropriate for your business and jurisdictional requirements.